Is there a direct line of sight between employee performance expectations and recognition systems and the agency mission, and are these links communicated and understood?
Elements of YES
Employees understand their agency's vision and goals, how their work fits into the organization, and how they contribute to mission accomplishment. Employee performance
elements and standards are clearly aligned with the agency mission and goals.
Performance expectations for senior executives, managers, supervisors, and employees are:
based on job analysis;
clear, specific, and understandable;
reasonable and attainable;
measurable, observable or verifiable, and results oriented;
communicated in a timely fashion;
and foster continual improvement in productivity.
Each member of the workforce is held accountable through individual performance
evaluations for achieving results that support the agency strategic goals and objectives.
The agency develops supervisory competencies in performance management, and senior executives,
managers, and supervisors are evaluated on how fairly and effectively they manage employees'
performance. The agency's recognition system is clearly defined, transparent, and has results-oriented
criteria in place to reward employees, as individuals or members of groups, at all levels.
Suggested Performance Indicators
- All employee (non-supervisory, supervisors, managers, SES) performance plans are aligned with agency strategic planning initiatives.
- Work units have documented performance goals and standards.
- Agency tracks performance through regular reporting of results.
- GWS and/or other climate survey results reflect that employees understand what their performance expectations are and how their efforts contribute to mission accomplishment.
- Manager and leader training courses address performance management and coaching techniques.
- Review of a sample of performance appraisals shows performance management is a part of supervisors' and managers' appraisal criteria.
- GWS and/or other employee surveys reflect confidence that awards are based on contribution to mission accomplishment.
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