Do managers, unions, and employees work together to accomplish the agency's mission?

Elements of YES

Managers, teams, and employees at all levels are given the authority and resources they need to accomplish programmatic goals. Agency and unions work together to seek out and analyze workplace problems and develop innovative solutions and better methods of achieving mission objectives. Communication flows up and down the organization, involving employees in the decision-making process and fostering their support for organizational decisions. The agency strives to reduce the causes of workplace conflicts, address problems early, and utilize alternative dispute resolution. It ensures that conflicts are addressed fairly and efficiently.

Suggested Performance Indicators

• Agency and unions have agreements addressing workplace issues that affect agency mission accomplishment.
• GWS and/or other climate surveys and/or interviews indicate that employees are satisfied with their level of participation in the organizational decision-making process and feel empowered to share ideas and/or concerns with supervisors and other management officials.
• There is documentation of innovation and problem solving between employees and management.
• Agency has an active alternative dispute resolution program for employee/labor relations issues.
• Data on formal complaints are gathered, monitored, and analyzed for potential trouble spots, needed training, or interventions and appropriate action is taken.