Does the agency application process enable rather than deter job seekers?

Elements of YES

The agency has a user-friendly application process that is not unduly burdensome or time consuming. Job announcements and instructions for applying are clear and understandable. The agency provides timely and informed responses to questions about the requirements and the process. Applications received are promptly acknowledged. The agency provides applicants regular updates on the status of their applications as significant decisions are reached. The decision-making process is timely.

Suggested Performance Indicators

• Vacancy announcements, recruitment brochures, and other marketing products are clearly written in plain language.
• Correspondence records indicate communication with applicants throughout the selection process.
• Applicant surveys and entrance interviews reflect a positive experience for applicants
• Length of time to hire is tracked to determine efficiency.