Do leaders establish a clear vision for change and make necessary commitments to achieve results?

Elements of YES

Leaders understand there is a need for a change process; provide adequate resources to support change; take visible actions to support new ways of working; facilitate the change management process by monitoring and addressing problems in the transition process; hold people accountable for achieving results and meeting their commitments to the change process; and focus on performance and progress against change milestones.

Suggested Performance Indicators

• Annual performance plans, budgets, and performance reports document plans for and progress toward change goals.
• Performance ratings of leaders and managers consider their implementation of change initiatives.
• Newsletters, intranet, and other agency media reflect a vision for change.
• GWS and/or other climate surveys are conducted and analyzed and relevant results are factored into change in strategy.