Is there a strategic knowledge management effort in place within the agency?

Elements of YES

Institutional knowledge is readily retrieved and disseminated across the organization. Employees and managers have access to programs and tools that share institutional knowledge. Leaders embrace, model, and promote use of programs and tools that share institutional knowledge. Innovative collaborative means are encouraged and promoted throughout all facets of operations.

Suggested Performance Indicators

• Agency has a documented process and/or program in place that encourages sharing of knowledge and information (e.g., mentoring and career broadening).
• Reward system reflects value agency places on knowledge management.