Are employees making the best use of information technology to perform their work and to gather and share knowledge?

Elements of YES

The agency has enterprise-wide information resource systems available to all or most elements of the organization. Requirements and specifications for tools support work performed by employees.

Suggested Performance Indicators

• Agency-wide strategy exists for linking knowledge across the organization.
• Agency has begun codifying knowledge through the use of the intranet, shared networks, and communities of practice and/or best practices.