Is the HR function adequately staffed and prepared, in competencies and resources, to proactively partner and consult with line managers?

Elements of YES

The HR staff can anticipate and meet the needs of agency managers. The agency has a process to close competency gaps in HR staff that could hinder their efforts to provide managers the advice and tools they need to operate. The agency's human resource information system has the capacity to provide relevant and reliable data necessary to make fact-based HR decisions.

Suggested Performance Indicators

• Agency conducts HR staff development needs-assessment studies to identify competency gaps and recruits and/or trains staff to fill those gaps.
• HR staff conducts program reviews, customer surveys, and regular assessments of information systems and other support functions to identify areas for continuing improvement.
• Agency utilizes an HR information system that promotes employee self-service and manager access to a broad range of HC information and indicators.
• Analysis of staffing levels includes considerations such as HR servicing ratio, HR staff distribution by series/grade, HR staff average grade/age/length of service, training completed, retirement eligibility, HR supervisory ratio, and ratio of personnel actions to personnel staff.