Does the HR staff reach out to other organizational functions and components through facilitation, coordination, and counseling to provide integrated mission support?

Elements of YES

The HR staffs consult with managers and supervisors across the agency on various management issues. They provide advice and guidance to managers on human capital strategies tailored to meet organizational needs. The HR staff anticipates needs of customers, ensures quality of services, and communicates program requirements. Managers, supervisors, and key stakeholders across the agency believe that human resources strategies are targeted to achieve agency mission and objectives. Customer feedback mechanisms are utilized to improve service delivery.

Suggested Performance Indicators

• The HR staff has assessed customer needs and developed functions and services to support and fulfill those needs.
• The HR staff involves line functions in program review and/or development and likewise is invited by line functions in organizational meetings and retreats to discuss human resource issues.
• GWS and/or other surveys or interviews indicate that HR staff members are viewed as internal consultants and that human capital strategies support the broader agency mission.
• A formal program review, policy approval, and management oversight group exists.
• Policies describe the process and procedures for communicating customer issues, resolving customer dissatisfaction and handling customer comments.
• The HR staff measures and communicates the value of products and services it provides.