Do human capital strategies ensure that the organization has the right balance of supervisory and non-supervisory positions to better meet customer needs?

Elements of YES

Agency has analyzed the nature of customer needs, distribution of work, and the costs and benefits of supervision to determine the best supervisory ratio to support agency mission.

Suggested Performance Indicators

• Agency has a staffing plan that indicates the necessary number of supervisors by functional area.
• Supervisory needs are clearly tied to workflow process and organizational initiatives.
• Agency has documented the need to redirect supervisory positions, of program design to support the redeployment, and of implementation plan and assessment of the outcome.
• Analysis of data includes statistics related to the number of supervisors, their geographical and organizational location, their series and grades, the ratio of supervisors to employees, percent of supervisors in grades GS-12-15 or equivalent, etc.